Returns & Exchanges

At ONYXCOOKWARE, we stand behind the quality of our kitchen tools and offer a 100-day satisfaction guarantee to ensure you are completely happy with your purchase. If you are not satisfied, you can return your items for a full refund or exchange within this period.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via our online portal or email with your order number to request a return authorization label.

• 2.
  Pack the Items

  Place the unused or tested cookware securely in its original packaging, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Ship to Our Warehouse

  Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.